Help center
Answers to the common questions are below. For anything about your own order, license or account, open a ticket and we will answer there and by e-mail. For questions about making music, the community forum is the place.
Orders and payment
How do I pay?
Checkout makes an order with a reference and sends you to the payment link (PayPal.me or Cash App), or to the card form when card payments are turned on. Put the order reference in the payment note.
I paid but my order still says pending
Payments sent to PayPal.me or Cash App are confirmed by hand, and the order page changes as soon as that is done. If it still says pending and you included the reference, open a ticket and choose the order from the list.
License
Where is my license key and license file?
On your Account and Download pages, once the order is confirmed. In LingStationX choose Help > Register and load the license file: it is checked on your computer, so no internet connection is needed.
USB stick
When does my USB stick ship?
It is mailed after your payment is confirmed. When it is on its way, the carrier and tracking number appear on your order page. Currently shipping to: United States.
I typed the wrong address
Open a ticket straight away, choose the order and write the right address. We can only change it before the stick is mailed.
Account
I forgot my password
Use Forgot password: a single-use link is e-mailed to you and works for one hour.
I lost my two-factor device
Enter one of your recovery codes instead of the 6-digit code when logging in. Each recovery code works once. If you cannot log in at all, ask the person who runs this site.
Studio subscription
How do I cancel?
On your Account page. Access stays until the period you paid for ends.
What happens to my projects if I stop paying?
They stay, and you can still download them. Only new uploads stop until you subscribe again.
Still stuck?
Open a ticket and tell us what you tried. Tickets are private: only you and the team can read them.